Updated: Online water payment outage resolved, city of Wichita says

Update, Feb. 10: Wichita said Tuesday morning that water payment issues with vendor BridgePay Network Solutions had been resolved and that Wichita water payments were being processed as usual. The city said autopayments scheduled during the outage would now be processed.

Original story, Feb. 9: Wichita residents may be unable to pay their water bills online using a debit or credit card because a third-party vendor is experiencing a disruption due to a ransomware attack.

The vendor, BridgePay Network Solutions, said it’s working with federal investigators and doesn’t have an estimate on when service can be restored.

BridgePay also said card information was not compromised during the breach.

“No card data was compromised and any file that may have been accessed was encrypted,” an update by the company read.

The city said residents can still pay by debit or credit card via phone or online through their checking account.

It’s also taking in-person payments at City Hall, 455 N. Main, using cash, check, card or money order.

The city said it is not charging late fees for customers whose payments are not processed during the outage.

This story was originally published February 9, 2026 at 2:36 PM.