Small Business

Wichita small business verifies that your doctors are who they say they are

Medical Provider Resources CEO Vicki Bond at her office on south Hillside Wednesday. (April 17, 2019)
Medical Provider Resources CEO Vicki Bond at her office on south Hillside Wednesday. (April 17, 2019) Eagle correspondent

Vicki Bond realizes that her work sounds like alphabet soup to some people. She runs a company known to most as MPR. It was formed from the merger of two companies known as MSSI and KPIVP, and it spends much of its time verifying that MDs really deserve that title.

“We use a lot of acronyms and initials,” Bond, who’s CEO of Medical Provider Resources, said. “We’ve got our own language.”

Despite the bureaucratic lingo, Bond said MPR plays a “hugely important” role for the community by verifying the credentials of physicians and other medical providers for hospitals. Because the fact is, some doctors lie.

“There’s a small percentage of providers that embellish their application,” Bond said. “There’s a small percentage – I’m talking like 2 percent – that just flat out lie on their application. They say they’ve completed something and the school’s never heard of them before. Thank goodness the percentages are small.”

Medical Provider Resources is a finalist for the Wichita Regional Chamber of Commerce’s 2019 Small Business Awards for Tier 2 businesses — those with six to 20 full-time employees — along with Headshots Bar & Grill and the National Screening Bureau.

MPR is unusual in that it’s a for-profit business owned by a nonprofit organization, the Medical Society of Sedgwick County. “We support the medical society financially, to offset their operations,” Bond said. The society has nearly 1,250 members and is considered one of the most active in the nation, according to its website.

Bond first started verifying credentials as medical staff coordinator at Wesley Medical Center, back when there were four hospitals in the city — Wesley, Riverside, St. Joseph and St. Francis — and each had someone doing the same thing.

“We were all checking out the same providers. We decided to centralize it and call it KPIVP,” for the Kansas Physician Information Verification Program, started in the early 1990s by the medical society.

In 1994, Bond quit to start a family with her husband, Jack, who is pharmacy director at Wesley. The Kansas Hospital Association asked her to help a hospital outside Wichita verify the credentials of a provider.

“I checked out that one provider. That led to more providers, then it just kind of organically grew.” She started Medical Staff Services Inc., which had 30 hospitals as clients by the time it was bought by the medical society and merged into MPR in 2011.

MPR has grown from 8 to 20 employees. It conducts hundreds of what Bond calls “primary source” verifications each year.“If your cardiologist said he went to Duke, we have to verify that with Duke. We say ‘This doctor, did he graduate his residency? Did he do his fellowship?’”

MPR has also added a second service line, verifying provider credentials for insurance companies. “What we learned early on is that those insurance companies, they wanted some of the same information. They wanted to know does this doctor have a valid license in the state of Kansas? Has there been any action taken against this license?”

MPR has 67 hospitals and 50 insurance companies as clients.

Bond said she leads a staff that’s diverse in ethnicity and age and involved in the community through organizations such as Habitat for Humanity. She used some profits from her sale of MSSI to start Raise My Head, a residential program for woman trying to escape sex trafficking. Modeled on a successful program in Nashville, Raise My Head owns a house that is home to six women who will be the first graduates of the program later this year. Bond said she heard that sex trafficking was a problem here while participating in Leadership Wichita and decided to try to do something about it.

“I made some money off the sale that was good seed money to do something good for a portion of Wichita,” she said. “I talked to my husband, I said, ‘this is really important to me.’”

Editor’s note: Vicki Bond’s name was misspelled in an earlier version of this story.

Medical Provider Resources

Address: 1102 S. Hillside

Phone: 316-683-0178

Owners: Medical Society of Sedgwick County