Carrie Rengers

Dillons discontinues other counter services along with metered mail

Dillons has signs at its stores informing customers of certain services that will no longer be offered as part of a reallocation of resources.
Dillons has signs at its stores informing customers of certain services that will no longer be offered as part of a reallocation of resources. The Wichita Eagle

Metered mail service isn’t the only thing Dillons is no longer offering at its stores.

Have You Heard? earlier this week reported that the grocery chain is no longer offering the metered services at its service counters.

Spokeswoman Sheila Lowrie now confirms that other services have stopped as well.

That includes faxes, copies, Select-A-Seat sales, notary services and the sale of hunting and fishing licenses and garage sale permits.

“That would be true for all of our locations,” Lowrie says, “and the reason behind it stems from the similar reason why we discontinued the metering service.”

Lowrie says it’s all about the reallocation of resources.

She says the focus for customer service representatives will be on helping cashiers at the main registers, such as with overrides.

“As a result of these changes, we will have no layoffs,” Lowrie says.

She says Dillons will continue to cash checks, issue money orders, offer Western Union services and sell stamps.

Lowrie says customers also can ask questions at the counter and get refunds.

“So,” she says of the reduction in services, “it can help with that process as well.”

Carrie Rengers: 316-268-6340, @CarrieRengers

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