A Marriott systems support center is moving its Wichita office.
“It’s a technical support office,” says Tony Favero, Marriott’s head of global real estate. “They provide technical support for the property management systems.”
The systems keep track of charges at about 480 Marriott hotels. The team consists of a software development group and 24-7 IT help desk support staff members, many of whom work remotely.
There had been about 45 employees at 2414 N. Woodlawn. Recently, there were about a dozen layoffs.
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“Marriott made a decision to outsource some of … their IT functions,” says IT director Mike Powers.
That’s part of what’s prompting the move from the existing 5,600 square feet to a 4,300-square-foot space at One Brittany Place at the southeast corner of 21st and Woodlawn.
Presbyterian Manors of Mid-America is moving its headquarters to the Woodlawn address, but that’s not part of the reason for the Marriott move, Favero says.
“We had planned on moving regardless,” he says. “The new space is much more efficient. … Organizationally, it’s just better.”
Patrick Ahern of NAI Martens and Cristi Howell of J.P. Weigand and Sons handled the deal.
The Marriott office is here because almost 30 years ago the hotel chain used Wichita’s Lodgistix firm, which later was sold to another company, for some of its hotel systems.
“Basically Marriott bought the rights to install the Lodgistix systems in support of their hotels,” Powers says. “So they brought that all in house.”
He says a lot has changed since then.
“When we first started 27 years ago … nobody was remote.”
That started changing five or six years ago, he says.
Now, almost half of the firm’s 30 employees work remotely, which is one more reason Marriott needs less space.
Favero says there’s a “good, tenured technical staff” in this office.
“We’re doing a nice, fresh build out for these guys.”