VIDEO: Michael Frimel on customer service

After 30 years in the hospitality industry, Michael Frimel has started his own consulting firm to help businesses with marketing and customer service. (Carrie Rengers/The Wichita Eagle)
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After 30 years in the hospitality industry, Michael Frimel has started his own consulting firm to help businesses with marketing and customer service. (Carrie Rengers/The Wichita Eagle)