Disciple Tech owner David Hensley was researching how to expand his business when he discovered uBreakiFix.
He’s now going to open the franchise here, with his first store in NewMarket Square next month.
“I wish I could say I came up with it,” Hensley says of the unconventional uBreakiFix name.
Disciple Tech repairs computers, mobile devices and game consoles.
“We’ve been doing that for about three years and been pretty successful,” Hensley says.
He says he wanted to expand his business by partnering with San Francisco-based SquareTrade, which offers insurance on mobile devices.
Each uBreakiFix store is an authorized SquareTrade repair facility, so Hensley checked into the company.
“They were growing like crazy.”
He says the company started five and a half years ago.
“A couple of guys in their dorm room in college were fixing stuff.”
There are now more than 90 stores, none of which has ever closed, Hensley says.
“They’re all successful stores,” he says. “Their main focus is their customer experience.”
Unlike most new stores, Hensley says uBreakiFix stores are “totally debt free. Always have been.”
“That’s one of the things that drew me to this company – how successful they were.”
Disciple Tech has some business IT clients it will keep serving under that name, although the company’s headquarters at 223 S. Broadway closed on Friday.
Hensley is transitioning his retail repair services to the new company.
“I’ll have two companies essentially.”
UBreakiFix will have a soft opening on Nov. 17 and a grand opening on Nov. 22.
April Reed of Slawson Cos. handled the deal for the 1,400-square-foot NewMarket Space, which is between Yankee Candle and Portrait Innovations behind Panera Bread.
Hensley has signed an area development agreement to do three stores here in two years.
He says he hopes to expand into other areas, including Kansas City, Tulsa and Oklahoma City.
“We definitely plan on launching in other markets.”