Aviation

Complaints against airlines rise by 20 percent

Among U.S. carriers, American Airlines had the highest number of complaints during the period at 1,540.
Among U.S. carriers, American Airlines had the highest number of complaints during the period at 1,540. File photo

Complaints by airline consumers increased by 20 precent in the first half of 2015, according to the federal Department of Transportation.

The department said Tuesday that the number of complaints filed with its Aviation Consumer Protection Division rose 20 percent in the first six months of the year, compared with the same period a year ago.

In the January through June period, the department said, it received 9,542 consumer complaints, compared with 7,935 complaints in the first six months of 2014.

The nature of the complaints included fares, overbookings and reservations, ticketing and boarding. The greatest number of complaints were for flight problems (2,686) followed by baggage (985) and customer service (859).

Among U.S. carriers, American Airlines had the highest number of complaints during the period at 1,540, followed by United Airlines at 1,271. Both carriers serve Wichita Eisenhower National Airport.

Other carriers serving Eisenhower and the number of complaints against them were: Delta Air Lines, 482; Southwest Airlines, 363; and Allegiant Air, 297.

The report also said that in June, the percentage of on-time arrivals at Eisenhower was 69.3 and the percentage of on-time departures was 70 percent. Those figures compare with 61 percent on-time arrivals and 71.3 percent on-time departures at Eisenhower in June 2014.

Reach Jerry Siebenmark at 316-268-6576 or jsiebenmark@wichitaeagle.com. Follow him on Twitter: @jsiebenmark.

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