Southwest Airlines said Thursday that the airline has extended a sale on airfares after problems on southwest.com prevented customers from booking flights.
Southwest spokeswoman Brandy King said in an e-mail to The Eagle that the fare sale, scheduled to end Thursday, has been extended to the end of day on Friday.
“We recently launched a fare sale that created an extraordinarily high volume of Customer demand and impacted Southwest.com functionality,” King said in the e-mail. “We apologize to Customers for any inconvenience and impact to travel plans. Southwest Teams have worked nonstop to correct website functionality and we continue to focus on fully restoring the site.”
Problems booking flights on Southwest began on Wednesday. The fare sale, which had fares as low as $49 one way on certain routes and destinations, was launched on Tuesday.
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The airline also is using its toll-free number to handle booking requests, but because of traffic levels, customers also have trouble getting through on it.