Aviation

The airline most likely to kick you off your flight is not United

United Airlines received harsh criticism Monday after one of its passengers was dragged off a flight when he refused to leave because of an overbooking situation.

The incident has drawn renewed attention to what airlines are allowed to do when their flights are overbooked. Many airlines try to entice passengers off their flights voluntarily by offering flight vouchers and hotel stays.

But some airlines are much better at it than others. United isn’t the worst offender, according to federal airline data from 2015 and 2016: It’s in the middle of the pack and actually showed one of the largest improvements between 2015 and 2016.

Delta Airlines is the best of the major airlines, with about 1 in every 100,000 passengers removed involuntarily.

Part of the reason is that Delta spends more money than other airlines to entice passengers off of overbooked flights. About 130,000 passengers chose to get on another Delta flight.

That was 50,000 more passengers who voluntarily received compensation for leaving a Delta flight than the next closest competitor, Southwest, even though Southwest carries more total passengers.

Southwest has one of the worst removal rates of any airline: About 10 out of every 100,000 passengers were removed against their will in 2016.

The average across the industry was about 6 out of every 100,000 passengers removed against their will. By that measure, American and Southwest were below average, while United and Delta were above average among the four major airlines.

Delta offered compensation to about 100 passengers for every 1 it kicked off involuntarily. For United, it was about 20 volunteers for every involuntary removal. But Southwest coaxed only about 6 passengers to take a later flight for every 1 passenger it gave the boot.

Oliver Morrison: 316-268-6499, @ORMorrison

Rank

Airline

Voluntary

Involuntary

Total passengers

Involuntary removals per 10,000

1

HAWAIIAN AIRLINES

326

49

10,824,495

0.05

2

DELTA AIR LINES

129,825

1,238

129,281,098

0.1

3

VIRGIN AMERICA

2,375

94

7,945,329

0.12

4

ALASKA AIRLINES

6,806

931

23,390,900

0.4

5

UNITED AIRLINES

62,895

3,765

86,836,527

0.43

6

SPIRIT AIRLINES

10,444

1,117

19,418,650

0.58

7

FRONTIER AIRLINES

2,096

851

14,666,332

0.58

8

AMERICAN AIRLINES

54,259

8,312

130,894,653

0.64

9

JETBLUE AIRWAYS

1,705

3,176

34,710,003

0.92

10

SKYWEST AIRLINES

41,476

2,935

29,986,918

0.98

11

SOUTHWEST AIRLINES

88,628

14,979

150,655,354

0.99

12

EXPRESSJET AIRLINES

33,590

3,182

21,139,038

1.51

Source: U.S. Department of Transportation

This story was originally published April 11, 2017 at 11:11 AM with the headline "The airline most likely to kick you off your flight is not United."

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