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Consumers set record amount in disputed insurance claims in September

The state Insurance Department set a monthly record in September by recovering $4.5 million for consumers who had disputed claims with their insurance companies, Insurance Commissioner Sandy Praeger announced today.

"Our department is making sure policyholders are treated fairly and in a timely manner when itcomes to their insurance questions," Praeger said in a statement.

The total recovery for consumers from January through September of this year is $13.2 million.

The department helped consumers recover $13.6 million in 2008, Praeger said.

The amounts are based on payments made by insurance companies to customers who filed inquiries and complaints with the Insurance Department. The totals are above and beyond the amounts insurers originally offered their customers, Praeger’s statement said.

Residents having problems with their insurance companies can call the Insurance Department’s consumer hotline at 800-432-2484.