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Is customer service dead?

It happens more often than not anymore. You pick up the phone to call a business. Almost any business. There’s a flat monotone on the other end.

“Who? He’s not here.”

“Well, do you expect him back today.”

“I don’t know.”

“Can I leave a message?

“What is it?”

“Well, can I have his voice mail?”

“I suppose.”

We laugh sometimes at the Eagleland Businessplex about the opposite – the bright voice proclaiming that “It’s a great day at Willie’s Widget World.”

But with the death of customer service apparently at hand, those bright voices become less funny. And fewer.

I give it six months until “What do you want?” becomes the standard receptionist’s line in Wichita.