The last Coleman service center, which originally was supposed to close at the end of 2016, is going to remain open at a new site.
“After a strategic review of our Wichita operations, we have determined that servicing Coleman products at our northeast manufacturing facility in Wichita is the best use of our resources while allowing us to continue serving our loyal and local Coleman customers with the personal attention they are accustomed to,” said a statement by Newell Brands, which owns Coleman.
In December, Have You Heard? reported that the center at the Coleman Factory Outlet and Museum at 235 N. St. Francis was supposed to close on Dec. 31. It’s one of the oldest parts of the Coleman business since founder W.C. Coleman used to make lamps and then travel the area to service them.
Then, though, the company offered a reprieve while it reconsidered the closing.
Now, the company is going to begin moving parts and tools from the museum site on Monday to its manufacturing facility. The process is going to take a couple of weeks. There will be no repair work during that time.
Anyone with repair or warranty issues can call the company’s support number at 800-835-3278.
Coleman service center employees will all retain their jobs.
As of March 20, repairs will resume at the new site, but customers will still need to drop off and pick up their items at the museum.