The online and mobile-banking systems for Intrust Bank, the area’s largest, locally based bank, were not operating most of Monday, although an official said about 4 p.m. that the bank hoped to have online services restored by the end of the day.
Lyndon Wells, division director of public affairs for the $4.3 billion-asset bank, said its online and mobile banking systems are provided by an outside data processing provider, who first noted troubles with the systems between 9 and 9:30 a.m. Monday.
“The cause is still not completely identified,” Wells said.
Wells said the bank posted a notice on its homepage – intrustbank.com – that its mobile and online banking services were unavailable.
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The outage did not affect Intrust’s internal computer system, he said.
He said the bank had “expressed our frustration” to the data processor about the duration of the outage.
“It’s been a big inconvenience to people,” he said. “We’re aware of it, and we regret it.”
By about 4:40 p.m. Monday, it appeared that the online banking services site were again operational.