WICHITA — The Hotel at WaterWalk has had bragging rights for its ranking on TripAdvisor.com for almost the entire time it's been open, but now it has something new to boast about.
TripAdvisor has ranked it No. 11 in the country for best service at a hotel.
"Our service here is extraordinary," says Steve Butcher of Consolidated Holdings. "The staff truly cares about taking care of the guests."
They also care about TripAdvisor, he says.
"It's real life. It's what people say about you."
He says employees check the site daily to see what customers have posted in reviews about the hotel.
"It's something they believe in and love."
The hotel, which is at 711 S. Main St., converted to the Hotel at WaterWalk almost two years ago. Butcher says more than a year ago, it became the No. 1-ranked Wichita hotel in customer reviews on TripAdvisor.
Customer service is something most of the reviewers note.
"They even scraped the ice off our windshields in the morning after it snowed," one reviewer wrote.
Butcher says good service starts with the hotel treating employees well.
"The biggest thing is taking care of the employees, and they take care of the guests," he says. "It's just one big circle."