Business

New client will allow Convergys to add 400 jobs

The addition of a new client will mean 400 new, full-time jobs at Convergys' Wichita call center.

The Cincinnati-based company said Wednesday that it has begun taking applications for the new positions, which spokeswoman Amy Williams said pay a starting wage of $10 an hour.

The Wichita site, which Convergys calls a "contact center," is at 7236 E. Harry, in the former Spiegel call center. Williams said the center employs 520, a mix of full- and part-time workers.

The new jobs are specifically to support a telecommunications company Convergys recently added to its clients. Williams declined to name the client.

"This is to accommodate the new business at the site," she said.

The positions will support inbound calls, such as customer service calls.

"Nearly everything we do is inbound calls," Williams said.

A lot of the center's business since its founding has been to support health care clients.

Convergys opened the Wichita center in September 2007. It came to Wichita because of the availability of the building — which at one time had 670 employees until Spiegel closed its Wichita call center in 2002 — and the city's supply of reasonably priced, experienced call center workers.

The company received a $50,000 forgivable loan from the city of Wichita and Sedgwick County.

Convergys, which calls itself a relationship management firm, operates 68 call centers and other facilities in the U.S., Canada, Latin America, Europe, the Middle East and Asia. It has about 70,000 employees and reported $2.2 billion in revenue in 2010.

Applications for the company's new Wichita positions can be submitted at www.convergys.com/careers.

  Comments