From the look of things, the woman who showed up at Salon Knotty clutching her neck Tuesday didn't want to wait for a massage.
Pam Cutler had just those kinds of customers in mind when she added walk-in massages to the array of services offered at Salon Knotty.
Cutler opened the Wichita Salon Knotty location eight years ago in the Genesis Health Club building on Rock Road. Recently, she took over three adjacent rooms that had been used by Sveta's day spa. Cutler refers to her new space as "Spahhh Knotty" — with the emphasis on "ahhh."
Cutler redecorated the rooms —"I wanted a little more feng shui," she says — and installed heated beds and a music system. The spa offers a variety of massages, including Swedish, deep tissue, neuromuscular, hot stone, aroma therapy and sports. She hired additional masseuses so that massages can be offered from 8:30 a.m. to 8:30 p.m. Monday through Friday and from 9 a.m. to 6 p.m. Saturday.
The salon and spa have their own entrance as well as one accessible from inside the health club. Cutler said club members and nonmembers alike have been using the new spa services. Overall, her business runs about two-thirds women and one-third men.
The spa is also offering a chair massage at $1 per minute in the hallway it shares with the health club as a way of introducing massages to members.
"We get a lot of tennis players, and yoga and Pilates" practitioners, said Juan Raya, who was manning the chair Tuesday. After workouts, he said, "It kind of stretches you out and gives you a little more fluidity."
Other services offered by the salon and spa include body wraps, waxing, LED light therapy, pedicures and manicures, tanning and teeth whitening. The salon side has eight stylists as well as a full line of retail products for the body.
Genesis owner Rodney Steven, who came in for a trim Tuesday, said having a salon in the health club has worked out well.
"The members love it. It's like a one-stop shop," he said.
Cutler agreed. She said that while the spa side may be subdued for relaxation purposes, "I like the salon atmosphere to be fun."
Typically, the background music in the salon starts out soft but gets cranked up progressively during the day.
Cutler seems like the kind of person who likes to have fun whatever she's doing. On Monday, she stood in the pouring rain in the new Arrowhead Stadium to watch the Kansas City Chiefs defeat the San Diego Chargers. Not surprisingly, she was fittingly coifed — in a wig.
"I had red hair down to here," she said with a laugh.