Doug and Ann Jenkins got involved in the computer software business long before most people knew about personal computers and the Internet.
Since 1983, the Jenkinses have owned and operated PSI, Professional Software Inc.
PSI is Doug Jenkins' second software business.
Jenkins, a computer programmer by education, and two other partners had a business that provided software for the oil and gas industry. But when the industry went bust in the early 1980s, they decided to get out and sold the software they developed to a Houston firm.
Doug Jenkins' exit from that business marked the start of PSI.
The company provides software to small and medium-size businesses in a variety of industries, including custom databases and accounting software for distribution, manufacturing and financial systems. It is a reseller of MAS 90 and MAS 200 software and provides network and hardware support and configuration.
"We don't really deal with one specific industry," Ann Jenkins said.
The Jenkinses said the company has been successful and grown because of its customer service. It's the company's existing customers that help it get new ones.
"A lot of our new business comes from referrals," Ann Jenkins said. "That's why our customer base is so important to us."
The company has also grown through outside acquisitions. Nearly three years ago it acquired the clients of a MAS 90 reseller in Overland Park.
It currently serves customers in 14 states.
PSI has 10 employees, including three computer programmers and two IT support technicians.
They work out of a 3,000-square-foot space in Old Town Center. The company moved there from an office at Main and Dewey in December 2001, in the midst of the last recession.
"We all sat back and said, 'Should we be doing something this drastic?' " Ann Jenkins said.
The Jenkinses said every employee is cross-trained in another employee's job to keep continuity during vacations and illnesses.
Doug Jenkins said that in his business, staying ahead of the curve is key, because technology changes frequently.
"We've adapted and evolved through six generations of computer (systems)," he said.