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‘Left in the lurch’: Airlines break an average of 25 wheelchairs a day

An American Airlines plane gets ready to land at MIA on Thursday January 03, 2019.
An American Airlines plane gets ready to land at MIA on Thursday January 03, 2019. pportal@miamiherald.com

Airlines damaged at least 701 wheelchairs and motorized scooters in a single month — an average of more than 25 a day, according to the first such data reported by the U.S. Department of Transportation under a new law championed by Sen. Tammy Duckworth.

Among the hundreds of wheelchairs damaged between Dec. 4 and 31 last year was one belonging to Duckworth, an Illinois Democrat and combat veteran and double amputee. She pushed for the law after her own wheelchair was damaged multiple times during airline travel.

December was the first month that airlines had to report publicly how many customers’ wheelchairs or scooters they broke or lost.

The numbers Duckworth’s office announced on Thursday showed the nationwide scope of the problem for the first time, and also give travelers a sense of which airlines were the worst offenders during that time period.

The airlines that reported the largest percentage of wheelchairs mishandled in December were Envoy Air with 14.6 percent, American Airlines with 7.2 percent and Southwest Airlines with 6.4 percent.

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Department of Transportation
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