Mayor Carl Brewer said in his State of the City Address that he wants city government to be more accountable and to provide better customer service.
So what? Every politician says something like that, right? Sure. The question is: How will they do it and is it more than lip service?
As an example, Brewer said he has asked for a “new on-line system that will allow residents to report and track problems like potholes and graffiti.”
Michael Mayta, the city’s chief information officer, said the city is researching ways to create an interactive complaint system. There are no firm time lines — though Mayta said it would be by year’s end. The system would give residents a direct line to supervisors and field workers who repair the potholes, paint over graffiti and file code cases. That would cut out the secretaries most complaints are channeled through, and give residents a way to see what’s being done about their complaint. The city already has a less advance version of that on their site — though it’s limited in its scope (for example, it doesn’t have a pothole reporting form). (more…)