E.C. Manny III protested the valuation on his Wichita home in May, shaving about $220 to $240 off his tax bill.
But he hasn't gotten a refund yet.
Sedgwick County recently finished replacing a mainframe computer system dating back to 1981, converting millions of records. But until the new system was up and running, "there were certain things they just couldn't do, and refunds was one of those things" Richard Vogt, the county's chief information officer, said of the treasurer's office. He said the county started issuing refunds last week.
Property owners such as Manny who successfully protested their appraisals earlier this year and have been waiting for tax refunds should start seeing their checks in the mail.
But Manny said "it's pretty discouraging when you call down there and they say the new system is not working yet."
Manny said the problem is particularly troublesome for him because in the meantime he's paid off his mortgage. His taxes were paid out of his escrow account, and now, he said, he has to get a letter from the bank that held the loan telling the county it's OK to give him the refund directly.
"We're approaching five months. I mean, come on," Manny said, noting that if he were five months late paying taxes of any kind, he would be hit with penalty fees and interest.
Sedgwick County Treasurer Ron Estes said Friday that the transition to a new system "took several weeks longer than I would have liked."
The holdup affected about 600 people. But not all of those people have been waiting for refunds. Some people will find out they owe more on their taxes, said county appraiser Mike Borchard.
"There are about 600 what we term 'tax roll corrections' in process," Borchard said. "These corrections will result in either refunds or supplemental tax billings."
His office and the treasurer's and clerk's offices "are working hard to resolve" the problem.
The county values about 218,000 properties and about 40,000 personal property accounts, Borchard said.