There’s no hook for clothes near the counter at See Spot Go cleaners.
“Our customers don’t walk their clothes to their car,” co-owner Chuck Thorpe said. “We walk the clothes to the car.”
That’s an indication of the cleaners’ approach to customer service, Thorpe said. But truth be told, he’d prefer not to see too many customers come through the door in person. That’s because Thorpe and his partners are hoping most clients opt for the cleaners’ pickup and delivery service.
“We’re trying to educate people about that. It saves them time and money, gasoline and making two trips,” he said. “It’s a no-lose situation.”
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Pickups are made on Monday and Tuesday, deliveries on Thursday and Friday.
“You’re never more than a few days away from having your favorite shirt back,” Thorpe said.
Thorpe and co-owners Aaron Perry and Darren Turner opened See Spot Go in May, in an 11,000-square-foot space on English between downtown and Kellogg. They chose the location mainly because they plan to serve both sides of town, in addition to the central city. It’s open from 7 a.m. to 7 p.m. Monday through Friday, and from 9 a.m. to 3 p.m. Saturday.
Thorpe said he has opened and sold several cleaners over the past 20 years. He and Perry have had the name and business model for See Spot Go in mind for the past decade, he said. Eventually, they’d like to grow into a franchise operation.
Customers who use the pickup and delivery service are given bright green bags to place their clothes in; the items are returned dry cleaned, hung and wrapped, or washed, dried and folded.
There’s no charge for pickup and delivery, and the charge for various pieces is in line with competitors, Thorpe said. A laundered shirt is $2.25. Dry-cleaned pants, jackets, skirts and sweaters are $5.50 each, “so a suit is basically $11,” he said.
Washed, dried and folded laundry is $1.25 per pound.
The cleaners accepts walk-in customers and can offer same-day service for clothing emergencies. Thorpe said he “can’t tell you the number of people who’ve put their clothes on in the shop” over the years he’s been in the business.
A woman picking up clothes at See Spot Go on Tuesday said she was excited to have a cleaners open near her downtown apartment.
Thorpe said locating a cleaners close to the downtown business district makes sense. Professionally cleaned clothes look better – and look better longer – than what most people can do with their own washing machines and ironing boards.