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Furr's Family Dining doesn't leave a bad taste over gift cards after all

01/22/2014 5:49 AM

01/22/2014 6:17 AM

WICHITA — There's great — and perhaps unexpected — news for Furr's Family Dining customers who were left holding unused gift cards last week when Wichita's last remaining Furr's closed.

Earlier this week, Have You Heard? quoted one customer who called the Plano-based chain and was told she'd have to spend her cards in Texas.

"I said, 'Well for god's sakes, I don't live in Texas.'"

She apparently reached the wrong person, because the company is reimbursing diners who didn’t have a chance to use their cards.

There are a few ways to do it.

Cardholders can e-mail the company at giftcardrefunds@furrs.net, and an e-mail will immediately bounce back with a form they can complete for a reimbursement. Or, they can call the company at 888-626-6636. Or, customers can simply hit the "contact us" bar at the bottom of the home page on the Furr’s website.

Since late last week, no one with Furr's returned calls to explain whether the cards are refundable, but Wichitan Gary Hime somehow reached the person who handles the refunds.

"I called this wonderful lady in Plano, and they are going to send me a check for my gift card, and I wanted to let you and your readers know that," Hime says. "We don’t have to travel all the way to Texas to get them."

About Carrie Rengers

Carrie Rengers joined The Eagle's Business team in 2002 despite her inability to even balance a checkbook. Fortunately for her, and readers, her Have You Heard? blog is about business scoops and contains lots of news but almost no math.

A Michigan native, Carrie’s father was quite tragically transferred to Little Rock, Ark., in the middle of her sophomore year of high school. To make matters worse, her parents put her in a girls school. She recovered, though, and went on to enjoy being an English major at Hendrix College (the Harvard of the Ozarks, don’t you know). She worked for the weekly Arkansas Business and the statewide daily Arkansas Democrat-Gazette before moving to Wichita to be with her favorite writer and cook, husband Joe Stumpe.

Carrie encourages readers to contact her with tips, questions, behind-the-scenes business news and even funny quotes from business people. Reach her at 316-268-6340 or crengers@wichitaeagle.com


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