Featured business person: Jon Carlson

07/12/2012 12:00 AM

07/11/2012 11:23 PM

Jon Carlson

Chief operations officer, Delta Dental of Kansas

Carlson’s previous experience could prove valuable to Delta Dental if the federal Affordable Care Act continues to survive political and legal challenges.

As a consultant, he recently helped build a private insurance exchange operation in Kansas City for the SelectQuote insurance company.

“If the Affordable Health Care Act stays intact, then exchanges are going to be something that all insurance carriers are going to have to understand how to work with,” he said.

Carlson, 50, started at Delta Dental a couple of weeks ago. Delta is the largest dental benefits carrier in the state with more than 900,000 enrollees and such client groups as Westar Energy and the state of Kansas.

Carlson earned degrees in computer science and engineering from Graceland University in Iowa, and a master’s degree in business administration from Rockhurst University in Kansas City.

After starting his career in information technology, he switched to operations management and worked for Sprint, Laurus International, Fidelity Investments and CI Partners. Much of his career has been spent setting up and running customer contact centers, including some outsourced to the Philippines and Dominican Republic.

At Delta, he’ll be responsible for claims processing and other aspects of customer service.

Carlson and his wife, Delanne, have three children. He enjoys exercise, reading and spending time with his family — “although as they get older, I find that you have to schedule vacation just to spend time with them,” he said.

Joe Stumpe

Wichita Top Jobs

View All Top Jobs

Join the Discussion

The Wichita Eagle is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

Terms of Service