April 19, 2012

Small Business Awards: Orthopedic practice focuses on people

When orthopedic surgeon Pat Do finished medical training, he took out a loan, moved to El Dorado and opened a solo practice.

When orthopedic surgeon Pat Do finished medical training, he took out a loan, moved to El Dorado and opened a solo practice.

He wanted to make sure patients wouldn’t wait weeks for an appointment – or longer than 10 to 15 minutes in the waiting room.

That was 12 years ago.

Since then, Mid-America Orthopedics has grown dramatically.

It has added three locations – two in Wichita and one in Derby. And the staff of 93 now includes six physicians.

Each site offers diagnostics, physical therapy, durable medical equipment, athletic training, workers’ compensation services and occupational medicine.

They see everyone, regardless of the type of insurance.

The practice doesn’t put a limit on the number of Medicare or Medicaid patients doctors see.

In some other practices, Medicaid patients might wait six months to be seen.

“We’ll get them in tomorrow,” Do said. “We will never say no to anybody.”

Do, 41, feels called to serve. He first wanted to be a priest, but changed his mind.

“You don’t want to get into medicine for the money,” Do said. “I live for the people. … I need people to get better.”

Patients often drive from across Kansas or from Missouri.

“I take it very seriously,” Do said of his profession.

Mid-America Orthopedics has had six consecutive years of double-digit revenue increases.

The organization owns all the real estate and equipment at its facilities, and it doesn’t have any direct affiliation with larger health systems.

Do decided on orthopedics in medical school because he found the field energizing.

He still feels that way.

“I can work all night long and go home not tired,” he said.

One of the biggest changes in medical care is the increased regulations and paperwork, he said, “for what I’m not so sure adds to the delivery of patient care.”

The practice invests in the staff and is selective about who it hires, Do said, and it’s been able to recruit outside talent to Wichita.

It’s a “family first” organization, said Matt Quinn, its chief operating officer.

“Our biggest asset is our people,” Quinn said. “It’s a fun, inspiring place to work.”

Schedules can be flexible to accommodate staff members.

If the staff is happy, they will be happy in their jobs and treat people well, Do said.

“People say, ‘We love your customer service,’ ” he said.

“Our folks are in a field where you get to serve others,” Do said. “Our folks have a higher calling.”

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