Westar Energy warns customers about telephone scam

12/05/2013 8:21 AM

12/05/2013 8:22 AM

Westar Energy is warning customers to watch out for telephone scammers masquerading as utility employees and primarily targeting Spanish-speaking customers.

The callers claim to be customer-service representatives for the company and are prompting customers to give up personal information such as credit card numbers, spokeswoman Erin La Row said in a statement.

The scammers usually claim that a customer’s bill is past due or that a check has bounced. They also have told some customers that their meter is defective and their house could catch fire. Then they claim there is a repair fee and try to sell the customer a pre-paid money card to pay the bogus charge.

Legitimate calls from Westar will show the number 800-383-1183 and say “Westar Energy” on the caller ID.

Anyone who receives what they believe to be a suspicious phone call related to Westar should hang up and call the company’s customer service department at the number above.

Join the Discussion

The Wichita Eagle is pleased to provide this opportunity to share information, experiences and observations about what's in the news. Some of the comments may be reprinted elsewhere on the site or in the newspaper. We encourage lively, open debate on the issues of the day, and ask that you refrain from profanity, hate speech, personal comments and remarks that are off point. Thank you for taking the time to offer your thoughts.

Terms of Service