Q. I’m writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you can help. Last April, I booked a flight through Expedia from Seattle, where I live, to Baltimore, to see my parents. I had to cancel the flight, scheduled for June of last year, and Expedia sent me an email saying I had $399 in flight credits through AirTran, to use within one year.
Q. We recently rented a car from Thrifty for a week at Cancun airport. We were quoted a rate of $136. The estimate at pick-up time, with mandatory accident insurance and one additional driver, was $371 for the week, which I accepted and signed.
Q: My husband, 2-year-old son and I recently flew from Chicago to Phoenix on Spirit Airways. Before we took off, a flight attendant approached our seat to tell us that there was a problem with one of the seats, and that another passenger couldn’t use his seat. We were offered a refund of our son’s ticket and a free round-trip voucher if we would hold our son on our lap in order to free a seat for the gentleman whose seat was not usable.
Q: I recently flew from Sao Paolo to New York on TAM with my son. We had purchased “comfort” seats for this flight, for $75 each, and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double-booked, and other passengers were already in those seats, with valid tickets.
Q: American Airlines ran a contest in which it gave away 25,000 frequent flier miles every day. I entered every day last month and “won” three times. I have e-mail confirmation each day that I won and a written assurance that the miles would be deposited within seven days to my account.
Q: I’m fighting with Enterprise about a damage claim, and I need your help. I recently rented a Hyundai Sonata. Both a manager and I inspected it and we both thought it looked OK.
We drove on some dirt roads, so the car was quite dusty when we returned it, and the representative eagerly went around the car like Sherlock Holmes looking for clues. She found a small scratch on the left rear bumper, which appeared to be possibly from someone backing into us, as we knew it wasn't done by our usage.
When I returned the vehicle to the rental agency, I did a thorough walkaround, and found not one iota of damage. I cleaned the interior, and opened and closed the back gate to check for any left- behind items, and found the truck bed in exactly the same condition I rented it in.
I recently purchased Amtrak tickets to Reno, Nev., on my American Express card. I paid $156 for the round-trip ticket and in return, I received 11,000 rewards points, which allowed me to buy another round-trip ticket.
When, exactly, did flight attendants stop caring about us? I ask for two reasons: First, because of the luscious new trailers for the upcoming TV show "Pan Am," which depicts svelte young stewardesses yes, that's what they were called back then serving passengers.