It happened to Louise Andrew twice last month. She made reservations on the United Airlines website, tried to cancel them within 24 hours for a full refund, and was told that the airline would be happy to issue a ticket credit instead.
Q: I made a reservation for two rooms at Cedar Breaks Lodge in Brian Head, Utah, for our family vacation during Christmas break. I made the booking by phone through Hotels.com.
Q: We recently stayed at a Best Western hotel in Seaside, Ore. We made the reservation through Priceline and took advantage of a promotion run by the Hotel Card. The card promises we will receive $50 back as a refund from our stay. It’s been four months since our stay, and we still haven’t received a refund.
Q: I’m hoping you can give me some advice about a damage claim that my car rental company states I am financially responsible for. I rented a car from Alamo in Reno, Nev., recently. The paperwork was signed and initialed as the person at the counter indicated. Then I was escorted to the garage where the cars were kept.
We drove on some dirt roads, so the car was quite dusty when we returned it, and the representative eagerly went around the car like Sherlock Holmes looking for clues. She found a small scratch on the left rear bumper, which appeared to be possibly from someone backing into us, as we knew it wasn't done by our usage.
When I returned the vehicle to the rental agency, I did a thorough walkaround, and found not one iota of damage. I cleaned the interior, and opened and closed the back gate to check for any left- behind items, and found the truck bed in exactly the same condition I rented it in.
I recently purchased Amtrak tickets to Reno, Nev., on my American Express card. I paid $156 for the round-trip ticket and in return, I received 11,000 rewards points, which allowed me to buy another round-trip ticket.
When, exactly, did flight attendants stop caring about us? I ask for two reasons: First, because of the luscious new trailers for the upcoming TV show "Pan Am," which depicts svelte young stewardesses yes, that's what they were called back then serving passengers.
Stung by the traveling public's disapproval of its one-size-fits-all approach to passenger screening, the Transportation Security Administration last month announced that it would begin testing a new trusted-traveler program. But if you think that the next time you fly, you'll speed through the security line like it's 1999, you'll probably be disappointed.
For the last four days of our trip, we were barely able to eat or drink and wouldn't dare take the chance of leaving the resort for any excursions.