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No hope for an airline ticket refund – or is there?

Today at 7:13 a.m.

Q: I’m trying to help my sister get a refund on her daughter’s nonrefundable airline ticket. Her daughter went to Spain in January as an exchange student. Her return was scheduled for May 29.

Smoked out of the Days Inn

May 12 at 8:52 a.m.

Q: I have a concern that I tried addressing with a specific Days Inn and with Wyndham, which owns Days Inn, but have not received a response. I recently stayed at the Days Inn in Fernandina Beach, Fla. I made a reservation for a nonsmoking room and was given a smoking room when I checked in.

Woman with kidney pain is escorted off cruise ship

By Christopher Elliott May 5 at 8:03 a.m.

Q: We were recently scheduled to sail on a seven-day Carnival cruise to Mexico. A few minutes after we boarded in Long Beach, Calif., I had horrible kidney pains. I couldn’t walk and felt as if I was going to pass out.

Airline balks at credit transfer after death

By Christopher Elliott April 28 at 8:18 a.m.

Q: Last year my husband canceled a flight on United Airlines and received a ticket credit. A few months later, he was killed in a hit-and-run accident.

Reservations about travel agent

April 14 at 7:35 a.m.

Q: My fiancee and I are planning our destination wedding in Jamaica this summer and are using a travel agent to book our guests and us. We’re also using the travel agent for our honeymoon at a different resort on the island. We will be in Jamaica for two weeks. There are about 40 people booked at this time, with only a couple more to book. She has been going through Apple Vacations to help book the flights and hotels.

Dinged for invisible damage on my rental car

April 7 at 8:05 a.m.

Q: My husband and I rented a car from Hertz in Munich last summer. The rental process was incredibly time-consuming, and after 45 minutes at the rental desk, a five-minute walk to the garage and then another 30-minute wait in the garage, we finally received our vehicle.

Christopher Elliott: $378 phone bill? Travel site's problem

Oct. 16 at 9:23 a.m.

The outbound trip was completed without issue, although I had to claim my baggage in Madrid, go through customs, and go back through the ticketing counter to get my second boarding pass.

Christopher Elliott: Car rental return like scam

Oct. 9 at 9:07 a.m.

We drove on some dirt roads, so the car was quite dusty when we returned it, and the representative eagerly went around the car like Sherlock Holmes looking for clues. She found a small scratch on the left rear bumper, which appeared to be possibly from someone backing into us, as we knew it wasn't done by our usage.

Christopher Elliott: Key to smooth rental car return: photos

Sep. 25 at 6:32 a.m.

When I returned the vehicle to the rental agency, I did a thorough walkaround, and found not one iota of damage. I cleaned the interior, and opened and closed the back gate to check for any left- behind items, and found the truck bed in exactly the same condition I rented it in.

Christopher Elliott: Be careful making multiple bookings

Sep. 18 at 7:10 a.m.

I recently purchased Amtrak tickets to Reno, Nev., on my American Express card. I paid $156 for the round-trip ticket and in return, I received 11,000 rewards points, which allowed me to buy another round-trip ticket.

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