The new American Airlines – the product of last year’s controversial merger between American and US Airways – may only be a few months old, but that hasn’t stopped travelers from forming opinions about the world’s largest airline.
Q: I recently rented a car from Budget in Nashville and returned it to New Orleans. It was in perfect shape when I brought it back.
Q: I recently booked a vacation package in Cozumel, Mexico, through Priceline. I called the hotel’s customer service line yesterday to ask a question, at which point I was informed that the hotel was closed for construction and would remain closed until next year.
At best, the proposed Transparent Airfares Act of 2014, a bipartisan bill introduced this month in Congress, would open a window into the many taxes and mandatory fees attached to your airline ticket – charges that the airline industry believes you should know about.
Q: A few months ago I purchased a nonrefundable airline ticket directly from Air Canada for a friend to travel from Seattle to Cairo. Within 24 hours of booking this ticket, I learned that he wouldn’t be able to accompany me on this trip, so I called the airline and requested a refund.
We drove on some dirt roads, so the car was quite dusty when we returned it, and the representative eagerly went around the car like Sherlock Holmes looking for clues. She found a small scratch on the left rear bumper, which appeared to be possibly from someone backing into us, as we knew it wasn't done by our usage.
When I returned the vehicle to the rental agency, I did a thorough walkaround, and found not one iota of damage. I cleaned the interior, and opened and closed the back gate to check for any left- behind items, and found the truck bed in exactly the same condition I rented it in.
I recently purchased Amtrak tickets to Reno, Nev., on my American Express card. I paid $156 for the round-trip ticket and in return, I received 11,000 rewards points, which allowed me to buy another round-trip ticket.
When, exactly, did flight attendants stop caring about us? I ask for two reasons: First, because of the luscious new trailers for the upcoming TV show "Pan Am," which depicts svelte young stewardesses yes, that's what they were called back then serving passengers.
Stung by the traveling public's disapproval of its one-size-fits-all approach to passenger screening, the Transportation Security Administration last month announced that it would begin testing a new trusted-traveler program. But if you think that the next time you fly, you'll speed through the security line like it's 1999, you'll probably be disappointed.