April 24, 2011 12:00 AM

Companies don't show loyalty with their awards

About a month ago, I contacted the Marriott Vacation Club office to make a reservation for a vacation stay next year, and I asked the employee to check on a seven-day hotel award, which I thought was about to expire in a few months. I was informed that the award had been converted into 25,000 points and credited to our account.

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