November 28, 2010 12:00 AM

Christopher Elliott: Use e-mail to address reservation woes

My 80-year-old parents, who live in New York, planned to join us to celebrate their 50th wedding anniversary. I suggested that my dad book through Expedia as well. My father called and said that he was having some trouble getting through the prompts and he asked if I could help him book the trip. So, I booked the trip for my parents and requested that Expedia forward all confirmations to my dad's e- mail address.

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