December 19, 2010

Christopher Elliott: A cautionary tale of offshore phone agents

My girlfriend and I had a set of multi-destination tickets that we booked through the site. We called Travelocity to ask if we could change one of our flights from Chicago to Washington. An agent told me it would cost another $300. She was nice but her English was not all that great. I got a confirmation e-mail, but without any numbers.

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