October 10, 2010

Travel Troubleshooter: Man should have been 'walked' to hotel

Q: Last year, my husband, Juan, traveled to Valencia, Spain. I made his hotel reservations through a travel agency. When he tried to check in at Melia Rey Don Jaime, it did not have a room for him. He was moved to the Confortel. The rate at the Confortel was nearly three times more than his original reservation. He was charged an extra $1,034.

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