August 22, 2010 12:00 AM

Debit memo should not have been sent

Our travel agent called Continental and was told that the LAN leg could be changed without any change fee because we weren't changing any Continental legs. He asked if they were certain that there would be no change fee and was assured that was the policy. He had another follow-up discussion with a Continental agent and was given the same information. We changed the flight.

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