August 15, 2010 12:00 AM

Full refund shouldn't have been offered

We called Priceline and went through several people to see if we could have the entire trip credited back and then we explained we planned on re-booking a more expensive package. Her sister had died recently, and after much arguing, a Priceline representative agreed to credit everything even though their policy was to only credit hotel and rental, as long as a death certificate was sent.

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