April 11, 2010 12:00 AM

Rewards program may not be rewarding

I tried to resolve this at the Greyhound station in Philadelphia, but they said their computers couldn't handle an awards redemption. I called the customer service number they gave me, but they said they do not process award tickets any more, and they gave me another number. The person at that number was extremely rude and refused to help me. I was told to go to a Greyhound station in some other city that had the computer capability. I sent an e-mail to Greyhound and received a reply that they'd reimburse me for half a ticket if I paid for it.

— Lois Shestack, Philadelphia

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