Arthur Frommer

January 23, 2011 12:00 AM

American Airlines upends online ticketing

Nearly nine years ago, in March 2002, the airlines stopped paying commissions to retail travel agents — and dealt a mortal blow to what was once a thriving segment of the travel industry. More than 20,000 travel agencies proceeded to go out of business, and travel's retail sector hasn't been the same since.

Related content