Last week, ESPN identified Kansas City as a college basketball ratings winner this season, No. 4 nationally for the first 93 games on the sports cable network giant since November.
But Kansas City’s ratings may slip. Dark screens can’t be measured.
For the second straight week, Time Warner Cable of Kansas City subscribers missed part of ESPN’s “Big Monday” game featuring Big 12 teams.
Instead of seeing Baylor’s come from behind victory over Texas on Monday, screens went mostly black in the first half, and the game never returned.
A similar problem happened a week earlier, when the first half of the Kansas-Kansas State game from Manhattan wasn’t available.
The Big 12 isn’t happy.
“It is disappointing that these problems have been encountered the past two weeks,” Big 12 senior associate commissioner Tim Allen said in a news release. “When this problem occurred last week, the conference asked ESPN to address the issue and both groups believed it had been corrected.”
But it wasn’t.
Mike Humes, a spokesman for ESPN said, “We are working closely with Time Warner Cable to ensure the issue is resolved.”
One more game remains in the “Big Monday” lineup, next week’s Kansas at Oklahoma State meeting.
After last week’s problem, Time Warner Cable of Kansas City apologized and explained through a news release that a receiver failed to respond to a change in satellite frequencies initiated by ESPN.
On Tuesday, a Time Warner Cable spokesman couldn’t be reached for comment.
Monday night on Time Warner’s Twitter account, @TWCable_KC, came this message: “Again, our apologies for the pixilation issue tonight. All TWC video customers can tune into watchespn.com and via the WatchESPN app.”
Allen said the Big 12 became aware of Monday’s problem during the game.
“It is a testament to the passion of our fans on our social networks that we were alerted much quicker than in the past,” Allen said, “which allows us to address the issue as games are in progress.”
But once the game was lost, it never returned.