The Subway downtown at Kellogg and Broadway just finished undergoing a big remodel, and when it reopened, it included something amazing and futuristic: A touch-screen drive through kiosk.
Today, my colleague Annie Calovich and I ventured over to test it out.
The kiosk replaces the regular drive through completely. Customers drive up and, if they manage to get close enough, roll down their windows and start pressing buttons. The computer takes them through the entire ordering process and allows them to choose whether they want a sandwich or salad, which bread they want, which veggies they want, whether they want to add chips and a drink and more.
There are buttons to indicate if extra banana peppers are desired, for example, or just a little less mayo. And customers also have the option of paying with a credit card at the kiosk or paying at the window.
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It’s fun, for sure, though it tends to flummox those unfamiliar with the self-serve world. We managed to get through and to the front in just a couple of minutes but saw others struggling. A staff member came out to help when it got to be too much for one car.
The kiosks also are in place at the Subways at Pawnee and Broadway, 1-135 and Hydraulic, Central and West, Park City and Goddard.