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Christopher Elliott: Taking matters into your own hands may not pay off

By Christopher Elliott/Travel troubleshooter Feb. 5 at 8:33 a.m.

Q: I planned an once-in-a-lifetime trip for my two children and me to South Africa a few months ago. I used a travel agency to book my airline tickets.

Christopher Elliott: Did I go ‘Incredible Hulk’ on my rental car?

Jan. 29 at 9:21 a.m.

There are dents on Mark Ferguson’s rental SUV, and Enterprise wants him to pay for the repairs. But there’s just one problem: They’re on the roof, and neither Ferguson, nor the manager who inspected the vehicle, checked the top before he accepted the car. Is he still responsible?

Christopher Elliott: Have paperwork in order before flying

Jan. 22 at 9:01 a.m.

Q: I’m an Indian national residing in the United States. I was scheduled to fly from Houston to Mumbai on British Airways recently. My itinerary involved a short stopover in London.

Christopher Elliott: Maybe I should have taken a picture of my rental

By CHRISTOPHER ELLIOTT Jan. 15 at 9:34 a.m.

Q: I’m having a problem with a car I recently rented from National in Denver, and I hope you have the time to help me. I’m a faithful reader of your column, but when I rented the car, I failed to follow your advice.

‘Additional driver’ fee stayed on bill

Jan. 8 at 9:26 a.m.

Q: We rented a car for our month-long vacation in Baltimore through Dollar Rent-A-Car recently. I was quoted a rate of $872 for an economy car.

Christopher Elliott: Hotel claims resort fee is required by state law

By CHRISTOPHER ELLIOTT Jan. 1 at 10:03 a.m.

Q: I checked into the Walt Disney World Swan and Dolphin Resort recently, and was unexpectedly charged a resort fee. I had booked the stay with my Starwood Preferred Guest points.

Christopher Elliott: $378 phone bill? Travel site's problem

Oct. 16 at 9:23 a.m.

The outbound trip was completed without issue, although I had to claim my baggage in Madrid, go through customs, and go back through the ticketing counter to get my second boarding pass.

Christopher Elliott: Car rental return like scam

Oct. 9 at 9:07 a.m.

We drove on some dirt roads, so the car was quite dusty when we returned it, and the representative eagerly went around the car like Sherlock Holmes looking for clues. She found a small scratch on the left rear bumper, which appeared to be possibly from someone backing into us, as we knew it wasn't done by our usage.

Christopher Elliott: Key to smooth rental car return: photos

Sep. 25 at 6:32 a.m.

When I returned the vehicle to the rental agency, I did a thorough walkaround, and found not one iota of damage. I cleaned the interior, and opened and closed the back gate to check for any left- behind items, and found the truck bed in exactly the same condition I rented it in.

Christopher Elliott: Be careful making multiple bookings

Sep. 18 at 7:10 a.m.

I recently purchased Amtrak tickets to Reno, Nev., on my American Express card. I paid $156 for the round-trip ticket and in return, I received 11,000 rewards points, which allowed me to buy another round-trip ticket.

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