Log Out | Member Center

58°F

64°/50°

TOP OF THE NEWS

Car rental company using airline logic

Oct. 11 at 12:07 a.m.

I picked up the car the next day and returned it on time. When I dropped off the rental, a representative said the computer system was down. But when I got my bill the next month, there was an additional $1,116 charge because of the late pick-up.

Hotel promises refund because of storm

Oct. 4 at 12:06 a.m.

We had made reservations at the Holiday Inn on the Riverwalk for the weekend. The rate was prepaid and nonrefundable, which at the time of booking was fine. However, when we saw where the hurricane was headed, we called to cancel our reservations independently.

Airline fold-up a nightmare for couple

August 23 at 12:03 a.m.

A Travelocity representative assured us we had been rebooked on new flights and that everything was taken care of. On the morning of our honeymoon, we had no tickets. The airline we were supposed to have been rebooked on, Delta Air Lines, was adamant that it wasn't giving us any tickets. And a Travelocity representative kept telling us everything would be fine and they were "working it out." But we had to buy another set of tickets to keep our trip.

Cancellation number isn't enough

August 16 at 12:04 a.m.

When I arrived, the New Orleans Police Department had the entire block closed off. I immediately called the hotel and told a manager I couldn't access the hotel. He said he did not know when the blockade would be lifted and couldn't help get my car or luggage to the hotel.

Next time, try using a travel agent

August 9 at 12:05 a.m.

Half an hour later, Icelandair charged my credit card again for the same seven tickets. My credit card company denied this charge, and the airline then sent me an e-mail saying my credit card had been declined and that all of my tickets had been canceled.

Search for a job

in

Top jobs