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Setting the stage for another 100 years of caring

  • Published Thursday, Feb. 28, 2013, at 11:26 a.m.

Wesley Medical Center just concluded celebrating its 100th anniversary of serving patients. This past year offered opportunities to reflect on the impact Wesley has had in the community including milestones such as:

• Wesley delivered its first baby in 1912 and soon became known as “The Baby Hospital.”

• Wesley pioneered air ambulance service, launching the third civilian ambulance service in the United States and flying more than 20,000 missions in 26 years.

• One of the first free-standing ambulatory surgery centers in the nation, Surgicare, was built in 1984. We recently rebuilt Surgicare on Greenwich and it opened February 2013.

• The first Neonatal Intensive Care Unit in Kansas was launched at Wesley in 1972.

• We acquired a second campus with the purchase of Galichia Heart Hospital in 2012.

Today, Wesley continues to make history through its dedication to providing the best patient care possible. These words are not simply jargon. Wesley ranks in the top 10 percent of hospitals nationwide for overall recommended care. We get there through continual hard work and commitment to community.

We not only provide the cutting-edge technologies that support physicians, surgeons and other providers in their care and treatment of patients, but we continually strive to provide excellent service to every patient, every time, in every area of our hospital.

One way we are doing that is by engaging in a collaborative program at all of our campuses designed to improve services with an emphasis on evidenced-based leadership and a focus on consistent levels of service with the highest quality of care. We call this program our “Culture of Always.”

We also reach out to the community to make health care more accessible and easier to navigate. We’ve launched the Wesley Kids Symptom Checker app, available for free from the Apple app store or at wesleykids.com. This application helps parents and other caregivers make appropriate decisions on what level care is needed for a child and gives specific action recommendations to provide symptom relief for minor illnesses and injuries.

Wesley offers online emergency room pre-registration at its four locations that provide emergency care: Galichia Heart Hospital on North Woodlawn, Wesley West ER at 13th and Tyler, and Wesley Medical Center and Wesley Pediatric ER, both located Central and Hillside. You can find this free service at www.wesleyERcheckin.com. We plan to launch a mobile app of this service by summer.

Our nursing leadership launched a SANE/SART program in December 2012, adding another resource in the community to aid sexual assault victims. Our registered nurses are specifically trained to provide a thorough assessment of patients and connect them to resources they may need once they leave the hospital. The services of trained, experienced SANE practitioners help to preserve the victim’s dignity, enhance medical evidence collection for better legal protection and promote community involvement and concern with crime victims and their families. Wesley serves victims of any age or gender.

We need and want to hear whenever our patients and visitors feel they are not getting the attention they need and deserve. Therefore, our Patient Action Line — 316-962-7377 — is available 24 hours a day, seven days a week for patients and family members. They will promptly receive a call back or visit from a hospital leader who will seek to answer their questions or resolve their concerns.

At Wesley, you matter. This “Culture of Always” means we always make the patient our first priority.

If you are a patient at Wesley or Galichia Heart Hospital, we believe in treating you as an individual with individual needs, viewpoints, concerns and personalities. Our staff cares for your health needs, as well as your emotional and spiritual needs.

When patients matter most, it shows. The National Research Corporation awarded Wesley Medical Center the 2013 Consumer Choice for Wichita’s Most Preferred Hospital. The recognition is based on overall quality and image scores gathered by NRC from residents over a three-year period.

Thank you for allowing us to care for you and your family for 100 years. We are excited for our next century of caring for our community.

Hugh Tappan is president and CEO of Wesley Medical Center.

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