Intrust Bank officials said Wednesday morning that a problem with its data processor placing improper holds on some accounts has not been completely resolved.
Lyndon Wells, Intrust’s division director of public affairs, said the bank has begun trying to identify on its own the accounts that have been affected and resolve them before the customer notices.
“Our intent is to be proactive from our end … to make sure that this issue gets fixed,” Wells said.
He said the bank first became aware of the problem on Tuesday. Wells said it was the result of a technology conversion over the weekend by its data processor. He declined to identify the data processor.
Wells is uncertain when the issues will be completely resolved.
“Honestly I would be reluctant to make that commitment,” he said. “We attempted to do that (yesterday) evening. They (data processor) have our attention and understand the urgency of the issue.”
Intrust spokeswoman Diane Iseman said customers who are affected can visit the nearest Intrust branch or call 800-895-2265. Iseman said bank officials will be monitoring the situation through the day and are prepared to have customer service representatives available at its call center beyond its normal hours of operation.