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Friday, April 18, 2014

Survey: Patient satisfaction with Kansas hospitals among highest in nation

By Jerry Siebenmark
The Wichita Eagle

Kansas hospitals received some of the highest marks in a federal government survey of patient satisfaction.

Data from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey showed hospitals in Kansas had an overall hospital rating of 74, the highest score among all states. Iowa and Nebraska also had ratings of 74.

The overall hospital rating for the nation was 68.

The data were compiled into a state-by-state comparison by the Kansas Hospital Association.

KHA released the comparison nearly two weeks after the Leapfrog Group launched its hospitalsafetyscore.org website. The website graded 37 Kansas hospitals, giving nearly half of them a C.

KHA spokeswoman Cindy Samuelson said the data from the survey were released in late May, and it took time for the association to put together the comparison.

Hospitals paid by Medicare under the Inpatient Prospective Payment System are required to participate in the survey, which is administered by the federal Department of Health and Human Services.

The survey includes ratings in a number of categories, including communication with nurses and doctors, responsiveness of hospital staff, cleanliness of the hospital, and whether patients would recommend the hospital to other patients. In that last category, Kansas had a score of 76 while Iowa had a 74 and Nebraska had a 75.

In Kansas, 116 of 127 hospitals participated.

Thirty-eight percent of Kansas patients responded to the survey. Patient participation in the survey ranged from 21 percent to 42 percent across all 50 states.

The survey was based on responses from patients discharged from hospitals between July 2010 and June 2011.

Survey data are used on the federal Hospital Compare website — www.hospitalcompare.hhs.gov — which allows consumers to view information about individual hospitals and compare them.

Reach Jerry Siebenmark at 316-268-6576 or jsiebenmark@wichitaeagle.com.

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